Terms & Conditions

EZ Organic is provided by Recovery Amped LLC ("EZ Organic", "we", "us", or "our"). These Terms & Conditions govern your use of our website and software when accepted as part of your purchase or account agreement. If you act for a business, you must have authority to accept terms on its behalf.

Your accepted order, plan description, and any separately agreed written contract identify the services you purchased. A specifically agreed written provision takes priority over a conflicting general provision here, subject to rights that cannot lawfully be excluded. Publishing this page does not retrospectively remove existing customer rights or replace a negotiated reseller agreement.

EZ Organic provides software for supported social publishing, content creation, opt-in messaging, AI-assisted conversations, and lead management. Availability depends on your plan, enabled features, connected accounts, and each external platform's capabilities. Connecting a network does not mean every publishing or messaging feature is available for that network.

Your order or plan specifies included workspaces, users, accounts, usage allowances, storage, and other material limits. Unlimited customer licences, where expressly agreed with a reseller, do not by themselves mean unlimited usage within each account, unlimited professional services, or every future product. Limits must be disclosed and consistent with the accepted offer; we will not use an undisclosed fair-use rule to remove purchased rights.

Provide accurate information, protect your credentials, and give access only to authorised users. You are responsible for managing your users, connected accounts, and automation settings and promptly reporting suspected unauthorised access. Unrelated customer businesses must use appropriately licensed accounts or workspaces.

Administrators may manage permissions within their authorised scope. Support access must be for an authorised support or service-administration purpose. Reseller status does not grant access to unrelated customers' information or unrestricted access to our systems.

Standard support is provided through our designated email or ticket channels. Assistance may include documentation, self-service resources, automated or AI-assisted responses, and technical escalation as appropriate. We choose the appropriate support method; standard support does not guarantee a dedicated human agent, a particular team member, or a live conversation.

We use reasonable efforts to assess reported issues within our control and prioritise them according to severity, security risk, and customer impact. Response and resolution times depend on the issue, available information, and external providers. Guaranteed deadlines, round-the-clock coverage, telephone support, live chat, screen-sharing, and a dedicated account manager are included only when expressly agreed in writing.

Include your account and workspace details, the problem, and relevant error information when requesting help. Never send passwords or full API keys. If guidance does not resolve the issue, reply through the same channel and request escalation. These arrangements do not limit legally required care and skill or customer remedies.

Custom development, done-for-you setup, campaign writing, ongoing AI training, consulting, coaching, data migration, and live training are separate services unless your accepted offer includes them. Occasional additional assistance does not create an ongoing entitlement to those services.

Features may depend on Zernio, Meta, Instagram, other supported networks, and your selected AI provider. Their terms, eligibility, approvals, permissions, limits, and availability apply independently. An integration does not mean we are endorsed by or act on behalf of that provider.

Unless expressly included in your order, external subscriptions and usage charges are separate. With bring-your-own-key features, you maintain and pay for the provider account and keep permissions, credentials, and billing current. Cancelling EZ Organic does not cancel an external service.

We cannot guarantee provider approvals, continued API access, account reinstatement, message delivery, publishing success, or retention of a particular external feature. We will take reasonable steps to address integration issues within our control and communicate material changes. These limitations do not excuse our own failures or remove applicable remedies.

Message only where you have the permissions and lawful basis required for the specific communication, including applicable platform opt-in and messaging-window requirements. A comment or request for a resource is not unrestricted consent to unrelated marketing. Respect opt-outs and provide accurate offers, sender identification, and required unsubscribe options.

Do not use the service for spam, fraud, unlawful discrimination, harassment, impersonation, misleading claims, unauthorised scraping, credential theft, infringement, or evasion of platform or security restrictions. Do not distribute shared activation credentials, create fictitious customers, or resell access beyond your authorised rights.

You remain responsible for your audiences, campaigns, claims, and instructions. Built-in safeguards assist appropriate use but do not certify legal or platform compliance for every campaign.

AI can produce incorrect, incomplete, unsuitable, or inconsistent output. Review business information, generated campaigns, images, links, and settings before activation, and monitor enabled automations. Simulations and quality scores are preparation tools, not a guarantee of how every real conversation will proceed.

You must have the rights and permissions needed for uploaded documents, photos, logos, voices, likenesses, and other materials. Do not use generated content to mislead people about identity, endorsements, capabilities, or results. Outputs may not be unique; copyright and other rights depend on applicable law and provider terms.

The service does not provide professional medical, legal, financial, or other regulated advice. We do not guarantee leads, appointments, sales, revenue, conversion rates, social reach, or profitability. You must not represent such outcomes as guaranteed by EZ Organic.

Your checkout, accepted order, or reseller invoice identifies the seller, price, currency, taxes, billing frequency, and included services. Recurring plans renew on the disclosed schedule until cancelled. A one-time licence is not a subscription unless you separately agree to one.

Upgrades, additional services, and usage charges require the disclosures and authorisation applicable to that purchase. Updating this page does not retrospectively add fees to a completed purchase or convert lifetime access into a subscription. Material changes to recurring charges will be communicated before they apply, with an opportunity to cancel before the changed renewal.

Where your accepted offer provides lifetime access, it covers the purchased EZ Organic product and agreed plan for that product's commercial operating life, subject to the offer and applicable law. It does not promise perpetual external-platform availability, free provider usage, all future standalone products, or unlimited personal support. More specific promises in your accepted offer are not reduced by this explanation.

We will not terminate a valid licence simply because it was purchased through a reseller, the reseller relationship ends, or the reseller charged a different price. A customer's own material breach may still justify lawful action. Product changes and any genuine discontinuation remain subject to the notice, transition, and customer-rights provisions below.

For directly purchased subscriptions, use available billing controls or contact support to cancel before the next renewal. Unless otherwise agreed or required by law, cancellation stops future renewals and access continues to the end of the paid period. If billing controls are unavailable, contact support promptly. For reseller-billed purchases, contact the seller on your invoice.

Any change-of-mind refund or trial period is the one disclosed in your accepted offer; these terms do not create a separate unconditional money-back promise. Refunds, repair, resupply, cancellation, and other remedies required by law remain available. Report billing errors or service problems with enough information for the responsible seller to investigate.

Account deletion, subscription cancellation, provider disconnection, and a refund request are different actions. Cancel recurring charges and export information you need before permanent deletion. Lawful retention is handled under the Privacy Notice. Deleting a workspace does not cancel separately billed provider accounts.

An independent reseller must identify itself as the seller and explain the software and services it separately supplies. Its invoice and accepted offer govern its billing, onboarding, training, and other agreed services. A reseller cannot promise extra EZ Organic services, warranties, support access, development work, or deadlines without our written agreement.

Contact your reseller for purchase and setup questions and our designated support channel for platform issues or unresolved escalation. We coordinate complaints according to the parties' responsibilities. This does not remove rights against a party legally responsible for a problem.

Reseller appointment, territory, licence issuance, commercial term, fees, branding, and sub-reseller permissions require a separate agreement. This page does not grant reseller rights or change the duration or cancellation provisions of a reseller agreement. Resale prices are independently determined subject to law; we do not use support, activation, or termination to impose unlawful minimum resale prices.

When a reseller relationship ends, valid customer licences retain their accepted terms. We will assess legitimate pending activations and open platform-support matters and work on an appropriate transition. We do not automatically assume a reseller's separate consulting, marketing, or training commitments.

You retain your rights in the information and materials you provide and authorise processing needed to operate enabled features, maintain security, and provide authorised support. Connected features may send relevant content, messages, recordings, or images to external providers, including providers outside your country.

Our Privacy Notice explains data handling. You are responsible for appropriate notices and permissions for information collected from your customers or prospects. Share only necessary information; do not upload sensitive or regulated information unless its use is lawful and suitable for the service and connected providers.

Access, correction, deletion, and security concerns may be raised through our contact channels. Applicable privacy obligations and separately agreed data-processing terms are not waived.

Read the Privacy Notice

Your purchase grants the agreed right to use the service, not ownership of our source code, systems, branding, or proprietary materials. Do not copy, sell, sublicense, or reverse engineer the service beyond your agreed rights or what the law permits. Brand and white-label permissions must be expressly granted.

Each party must protect confidential information obtained through the relationship and use it only for the authorised purpose, except where disclosure is permitted or required by law. This does not prevent lawful complaints, regulatory reports, or truthful reviews. Customer materials are licensed to us only as needed to provide the service and fulfil applicable obligations, not for unrelated resale.

We use reasonable care and skill but do not promise uninterrupted or error-free operation. Maintenance, security measures, connectivity, and provider changes can affect availability. No specific uptime percentage or service credit applies unless agreed in writing.

We may make reasonable changes for security, legal requirements, product improvements, or provider changes. We will give reasonable advance notice of material changes adversely affecting purchased functionality where practicable. Urgent security or legal action may require faster changes. Material reductions remain subject to contractual and statutory remedies.

If we genuinely discontinue the product, we will provide reasonable advance notice where practicable, explain available export or transition options, and address unused prepaid services and other entitlements under the accepted agreement and law. A rename or reseller termination will not be used to avoid customer obligations.

We may restrict affected access where reasonably necessary to address serious security threats, unlawful use, fraud, material licence misuse, or another material breach. For remediable breaches, we will ordinarily explain the issue and allow a reasonable opportunity to correct it. Urgent protective action may occur sooner where justified or legally required.

Restrictions should be proportionate and reviewed when their grounds change. We will explain reasons and next steps unless prohibited by law or doing so would undermine security. Termination and remaining access, refund, export, and retention obligations remain subject to the law and accepted agreement.

Each party remains responsible for its own acts and omissions. To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, including lost profits, arising from this agreement. This exclusion does not apply where a loss cannot lawfully be excluded or where it would defeat a mandatory remedy.

Subject to the exceptions below and any separately agreed written terms, our total liability arising from the service is limited to the greater of the fees paid or payable for the affected EZ Organic service in the 12 months before the event giving rise to the claim and the one-time licence price paid for that service, including a documented authorised-reseller purchase. This does not limit refunds or remedies that cannot lawfully be limited.

These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or other liability that cannot lawfully be limited. Nothing here makes you responsible for our own fault or removes obligations under mandatory privacy, consumer, or other laws.

Nothing in these terms excludes, restricts, or modifies a consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified. Australian customers may have rights under the Australian Consumer Law, including services supplied with due care and skill, fitness for a disclosed purpose, and remedies for failures. Business customers can also qualify for statutory protections.

Where a provision conflicts with a mandatory right, that right prevails. No provider disclaimer, support arrangement, refund provision, reseller arrangement, or liability limit overrides those rights.

Contact us with the details of a concern so we can investigate and seek a practical resolution. If unresolved, request escalation through the same channel. The parties may agree to mediation. This does not prevent access to a regulator, court, tribunal, urgent relief, or another lawful remedy.

Unless a separate accepted agreement provides otherwise, Delaware, United States law governs these terms, subject to mandatory laws applicable to your transaction or location. This does not exclude applicable Australian law or require surrender of a legally protected local forum. These terms do not impose mandatory arbitration or a class-action waiver.

We may update these terms and identify the revision date here. Material changes will be notified through appropriate account or contact channels before they apply where required. We will obtain agreement where necessary and provide applicable cancellation or other remedies for materially adverse changes.

Updates do not retrospectively change completed purchases, create new reseller fees, or remove accepted rights without a lawful basis and any required agreement. If a provision is unenforceable, the rest continues to the extent permitted by law. Any transfer of our agreement must preserve applicable customer rights and required notices.